SUPPORT, FAQ, KNOWLEDGE BASE
Need help with your device or app? Whether it’s setting up your router, troubleshooting your phone, or managing our mobile app, we’ve got you covered. Check out quick guides, updates, and how-tos for all your hardware and software needs.
Get help for all of your devices and apps in one place, or connect with us directly.
Your browser does not support HTML5 video.
The LEDs located on the corner of the GigaSpire BLAST provide information on the status and current state of the system. Below, you will find a detailed status of the power-up cycle.
Power is off.
1. The unit has not been turned on, or
2. There is no power to the unit, or
3. The UPS battery has been discharged and there is insufficient power to continue operation.
Unit is in the boot-up process or service/software is being upgraded.
Flashes cyan every second assuming software has taken over.
WPS stands for Wi-Fi Protected Set-up and is a security standard that makes it easier and faster to connect your GigaSpire BLAST to other wireless devices. Instructions below show you how to use the WPS button for pairing.
Alexa is listening and active. Listening once the trigger word is heard.
All four LEDs are On.
Cyan on continuously.
Toggles from Cyan to Blue every 0.62 seconds.
Toggles from Cyan to Blue every 1.26 seconds.
All four LEDs are Off.
GigaSpire BLAST LED status returns once Alexa activities are complete.
All four LEDs are affected.
Toggles for 0.62 seconds between Yellow and Off.
Toggles for 1.26 seconds between Yellow and Off.
Toggles for 1.26 seconds between Purple and Off.
Toggles every 1.26 seconds between Orange and Off until update is complete.
Returns to GigaSpire BLAST behavior when done.
Alexa is not functional. Alarm status is triggered after:
The Wake word is uttered and there is no response from Alexa Cloud.
The local Internet connection has been lost.
Toggles three times only at 0.62 seconds between Red and Off before returning to GigaSpire BLAST LED status.
Default position is microphone On (LED Off).
Pressing the Mute microphone icon causes the LED to illuminate solid Red.
When the LED is solid blue, which indicates an active Internet connection, or is blinking red, which means there is no service or Internet connection detected.
The best place to put the GigaSpire BLAST is in a central location with good “line of sight” visibility to the main areas of your home. If you need to place the GigaSpire in a non-central location and find it does not reach all the areas in your home where you use the Internet, you can request a mesh unit to extend your signal.
Tip: Avoid placing the GigaSpire BLAST next to large appliances, behind TVs, or in “service closets” such as power distribution or fuse panels. While the GigaSpire is designed to provide extensive wireless range and coverage, these devices are sources of interference and may reduce your throughput or range.
For best performance, be sure to place the GigaSpire BLAST upright and in a central location.
Power is Off.
2. There is no power to the unit.
Both LEDs are Off.
Both LEDs are On, flashing Red
Cycles at 0.8 seconds.
Both LEDs are On, flashing Green.
Cycles at 0.5 seconds.
Unit has successfully booted up, services are up, and connected to the Internet.
1. If Mesh is too close to the GigaSpire the top of the bar will light up, move it further from the GigaSpire.
2. If Mesh is too far away from the GigaSpire the bottom of the bar will light up, move it closer to the GigaSpire.
3. When the GigaMesh is an ideal distance from the GigaSpire the entire bar will light up.
4. After 60 seconds the bottom of the light bar will reflect a solid light.
1. LED 1 (top) is On, Green.
2. LED 2 (bottom) is On, Green.
3. LED 1 and LED 2 are On, Green.
4. LED 2 (bottom) is On, Cyan.
LED 1 is On, Cyan (Connected)
LED is Red (No service)
You can simply press the small red button on the side for less than 10 seconds. This will cause a reset, but will maintain the current configuration settings.
Pressing the RESET button on the side of the unit for at least 10 seconds will factory reset your GigaMesh.
The GigaMesh must be plugged into any available 110 VAC standard outlet. The unit can be oriented in any direction. Note: the Wi-Fi signal strength indicator lights are referenced from the “up” orientation.
The GigaMesh can extend network Wi-Fi coverage using either a wired or wireless connection back to the GigaSpire, but not both at the same time. If you want to switch from wired to wireless or vice versa, you will need to reset the GigaMesh back to factory settings by pressing the RESET button on the side for at least 10 seconds and go back through the setup process.
Madison 6400 Excelsior Dr.Madison, WI 53717800-XXX-XXXX Milwaukee 1111 Vel R. Phillips Avenue.Milwaukee, WI 53203800-XXX-XXXX
